Population Health: Operational Excellence Boot Camp (May 2022)

May 12, 2022 to May 13, 2022


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The Operational Excellence (OPX) Boot Camp is an intensive and interactive 2-day program. Participants will learn to apply lean thinking, process improvement & change management strategies to increase operational efficiency within an organization. Through case studies, exercises and simulations, participants will be able to apply the concepts, tools and processes learned to real-life workplace situations. 

Day 1: Overview and application of core OPX improvement strategies and tools
Provides a foundation of evaluation and issue identification, and process improvement strategies and tools 

Day 2: Driving Change- tools, strategies, and techniques to build high-performing teams, facilitate change, and become an effective leader
Expands upon the OPX improvement strategies learned in Day 1, with effective ways to facilitate rapid improvements through teams; build a robust change management strategy; and identify ways to augment personal leadership style. 


To register for this event, visit Jefferson College of Population Health.

Successful Completion

Physicians/Nurses/PAs/Other Healthcare Professionals

To successfully complete this activity, the required evaluation must be completed no later than Sunday, June 26, 2022. Thereafter, the evaluation will no longer be available and credits will not be issued. No refunds will be offered for failure to complete the required evaluation by the stated deadline.


To successfully complete this activity, the required evaluation must be completed no later than Saturday, June 11, 2022. This is to allow time for uploading into CPD Monitor within 60 days.

Target Audience

This activity is geared toward clinical and operational leaders responsible for service delivery at their healthcare organizations: physicians, nurses, therapists, healthcare administrators, service line leaders, health IT specialists/ analysts, integrated delivery system administrators, and others.

Learning Objectives

After completing this educational activity, learners will be able to:

  • Describe core OPX improvement strategies and tools.
  • Develop a strategic, systematic approach for evaluating and addressing operational opportunities for improvement in a healthcare care setting.
  • Identify how to integrate quality, safety, and transformation/ change management tools to promote efficiency.
  • Develop approach for strategic execution of high priority opportunities.
  • Choose tools, strategies, and techniques to build high-performing: tools, strategies, and techniques teams to build high-performing teams, and facilitate change.
  • Adapt key elements of leadership and develop high-performing teams.
  • Identify different personal communication styles to improve communication skills within a team or organization.
  • Describe how interprofessional healthcare professionals can collaborate and use shared resources to develop strategies within an organization. 
Additional information
Jefferson Content Development By: 
Jefferson College of Population Health
Content Areas: 
Performance or Quality Improvement
Course Format: 
Online Activity
Course summary
Available credit: 
  • 12.00 AMA PRA Category 1 Credit
  • 12.00 Attendance
  • 12.00 CNE
  • 3.00 Patient Safety
Course opens: 
Course expires: 
Event starts: 
05/12/2022 - 10:00am EDT
Event ends: 
05/13/2022 - 5:00pm EDT

Commercial/In-Kind Support

This educational activity has no commercial or in-kind support.


This draft agenda is subject to change, which may affect the credit count.


This activity is a live virtual meeting.
Zoom login information will be provided to registrants prior to the start of the activity.
United States


This activity will be using Zoom teleconferencing software. Click here to view the system requirements.

Conflict of Interest

Thomas Jefferson University endorses the Standards for Integrity and Independence in Accredited Continuing Education and the policies that supplement the Standards. All planners, faculty, and others in control of educational content are required to disclose any relevant financial relationships with ACCME defined ineligible companies within the past 24 months. Any conflicts of interests have been mitigated prior to this educational activity.

Exception: According to the Standards, it is not required to identify, mitigate, or disclose relevant financial relationships for any of the following activities:

  • Accredited education that is non-clinical, such as leadership or communication skills training.
  • Accredited education where the learner group is in control of content, such as a spontaneous case conversation among peers.
  • Accredited self-directed education where the learner controls their educational goals and reports on changes that resulted, such as learning from teaching, remediation, or a personal development plan.

Dennis Delisle, ScD, FACHE-Activity Director
Mary Reich Cooper, MD JD
Ellen Guarnieri, RN, MHSA, CPHQ, FACHE
Shane Flickenger, MHA
Vittorio Maio, PharmD, MS, MPHH
Melissa Horowitz

Dennis Delisle, ScD
Shane Flickinger, MHA
Valery M. Tarver
Brian Glynn, MSHQS, RRT
Michael Anderson, MSIS
Cassandra Wright, MBA

Off‐label/Investigational Use

This activity does not contain information of commercial products/devices that are unlabeled for use or investigational uses of products not yet approved.

Content Disclaimer

The views expressed in this activity are those of the faculty. It should not be inferred or assumed that they are expressing the views of any manufacturer of pharmaceuticals or devices, or Thomas Jefferson University, or the Joint Provider(s).

It should be noted that the recommendations made herein with regard to the use of therapeutic agents, varying disease states, and assessments of risk, are based upon a combination of clinical trials, current guidelines, and the clinical practice experience of the participating presenters. The drug selection and dosage information presented in this activity are believed to be accurate. However, participants are urged to consult all available data on products and procedures before using them in clinical practice.


In support of improving patient care, Thomas Jefferson University is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.



Physicians: The Thomas Jefferson University designates this educational activity for a maximum of 12.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nurses: This activity awards 12.0 nursing contact hours.

Pharmacists: This knowledge-based continuing education activity is designated for 12.0 contact hours of continuing education credit.  UAN JA4008236-0000-22-010-L04-P

Credits will be uploaded to CPE Monitor within 60 days following the completion of this activity.

This statement contains information provided to NABP from the Accreditation Council for Pharmacy Education (ACPE) via CPE Monitor®. ACPE policy states paper and/or electronic statements of credit may no longer be distributed directly to learners as proof of ACPE credit. The official record of credit may be located in the learner’s e-profile in CPE Monitor®.

Other Healthcare Professionals: This educational activity is designated for 12.0 AMA PRA Category 1 Credits™.

Other Credit

PA Patient Safety and Risk Credit: Content in this educational activity qualifies for 3.0 PA patient safety and risk credit. Qualifying sessions:

  • Fundamentals and Frameworks for Improvement: Foundation of Operational Excellence/OpX Methodologies 
  • Lean Fundamentals: Executing Lean Improvement
  • Project Management Essentials and Strategic Execution

Credit calculation includes .25 credit for completion of required evaluation. Learners may claim one time for entire activity.

Available Credit

  • 12.00 AMA PRA Category 1 Credit
  • 12.00 Attendance
  • 12.00 CNE
  • 3.00 Patient Safety


Please login or register to take this course.


For more information and to register for this course, visit the Jefferson College of Population Health web page


Unauthorized recording or photography at a Jefferson-sponsored event is strictly prohibited. Individuals found violating this policy will be removed from the online activity or asked to leave from the live activity. No credits or refund will be issued.


Jefferson may record/livestream/photograph this activity. These images/recordings, along with your name, may be used in Jefferson publications or on the Jefferson website. If you verbally submit any questions for Q&A sessions, you are agreeing to be recorded and to have that recording available in enduring materials. Once photographed, filmed, recorded, or videotaped, you waive any right of inspection or approval to which such images/recordings may be put and Jefferson has the right to use, publish, reproduce, modify, adapt and distribute at any time in any manner or medium.

You understand that it is your right to withhold consent to this Jefferson policy or to withdraw your previous consent at any time. You further understand that, without your consent, it is not possible to process your course registration request.


You understand that, as an attendee of this conference hosted by Thomas Jefferson University, Jefferson University Physicians and Thomas Jefferson University Hospitals, Inc. (collectively “Jefferson”), you may gain access to certain proprietary information (“Confidential Information”), including Protected Health Information (“PHI”).

You agree to maintain the confidentiality of all Confidential Information, including PHI, obtained from any source. You agree that you will take all necessary steps to protect such Confidential Information and shall not directly or indirectly disclose or use it in any manner or for any reason, other than as necessary to complete the activity.

In furtherance of the above, you agree not to take photographs, record in any manner or otherwise reproduce any such Confidential Information. You understand that any unauthorized use or disclosure of Confidential Information by the undersigned may result in possible legal action against you by Jefferson whose confidentiality is breached.