Telehealth Facilitator Certificate Program Sept-Oct 2021


This site will not work on Internet Explorer 8. Please use:

Google Chrome      Mozilla FIREFOX   Safari     Opera


Telehealth – The Future of Medical Care Delivery

As healthcare strives to connect an expanding pool of patients to their health care providers, Telehealth is poised for massive growth. Telehealth broadens access to healthcare, increases efficiency while reducing costs, and enhances patient safety, quality of care, patient satisfaction, and health outcomes. As Telehealth expands and is adopted by more hospitals, there is an emerging need for trained professionals who will effectively and efficiently deliver telehealth services. Soon telehealth programs will not be able to run without a Telehealth Facilitator, however formalized training is scarce and underdeveloped. In response to this need, a Telehealth Facilitator Certificate Program was designed by the National Academic Center for Telehealth at Thomas Jefferson University.

Telehealth Facilitator – a Key Component of Telehealth Delivery

The goal of the program is to prepare you for a role in telehealth facilitation as part of the inter-professional healthcare team by providing both telehealth content expertise and telehealth facilitation competencies. You will develop the skills to successfully facilitate, evaluate, and advocate for telehealth in their departments and organizations.  

As a Telehealth Facilitator you will:

  • Facilitate conversation between patient and provider
  • Initiate the encounter, manage the interface between doctor and patient and address all technical challenges that may arise
  • Ensure a sound and successful, professional medico-legal, culturally sensitive experience for the patient

Successful Completion

To successfully complete this activity, the required evaluation must be completed no later than Wednesday, December 1, 2021. Thereafter, the evaluation will no longer be available and credits will not be issued. No refunds will be offered for failure to complete the required evaluation by the stated deadline.


To find out more about the Telehealth Facilitator Certificate and to apply, visit the Institute for Emerging Professions website.

Target Audience

This educational activity is designed for physicians and nurses interested in developing skills to facilitate, evaluate, and advocate for telehealth in their departments and organizations.

Learning Objectives

Following the completion of the educational activity, learners will be able to:

  1. Describe Telehealth and its corresponding technologies.
  2. Discuss the applications, benefits and challenges of Telehealth delivery. 
  3. Examine the telehealth facilitator role within a telehealth team. 
  4. Explain the general set-up and physical exam strategies during Telehealth encounters.
  5. Use a plan to solve common technical difficulties encountered during a simulated encounter.
  6. Analyze the ethical, legal, and regulatory considerations of Telehealth.
Additional information
Jefferson Content Development By: 
Sidney Kimmel Medical College (SKMC)
Institute of Emerging Health Professions
Thomas Jefferson University Hospital (TJUH)
Content Areas: 
Family Medicine
Hospital Medicine
Internal Medicine
Course Format: 
Online Activity
Course summary
Available credit: 
  • 10.25 AMA PRA Category 1 Credit
  • 10.25 Attendance
  • 10.25 CNE
Course opens: 
Course expires: 

2021-2022 Schedule

Spring 2021: 01/11/21 – 02/14/21
Summer 2021: 05/17/21 – 06/20/21 
Fall 2021: 9/13/21 – 10/17/2021 
Spring 2022:  1/10/22-2/13/22

Commercial/In-Kind Support

This activity received no commercial or in-kind support.

Content Disclaimer

The views expressed in this activity are those of the faculty. It should not be inferred or assumed that they are expressing the views of any manufacturer of pharmaceuticals or devices, or Thomas Jefferson University, or the Joint Provider(s).

It should be noted that the recommendations made herein with regard to the use of therapeutic agents, varying disease states, and assessments of risk, are based upon a combination of clinical trials, current guidelines, and the clinical practice experience of the participating presenters. The drug selection and dosage information presented in this activity are believed to be accurate. However, participants are urged to consult all available data on products and procedures before using them in clinical practice.

This activity is on online activity. Please ensure that the computer you plan to use meets the following requirements:

  1. Operating System: Microsoft Windows, Apple Mac OS X, Apple iOS (iPad)
  2. Supported Browsers: Google Chrome Mozilla Firefox and  Apple Safari
  3. Internet Connection: Broadband recommended

Conflict of Interest

Thomas Jefferson University endorses the ACCME Standards for Commercial Support: Standards to Ensure Independence in CME Activities and the policies that supplement the Standards. All planners, faculty, authors, presenters, and content reviewers are required to disclose any relevant financial relationships with ACCME defined commercial interest entities within the past 24 months. Any conflict of interests have been resolved prior to this educational activity.


No member of the planning committee have any conflict of interest to disclose.

Shruti Chandra MD, MEHP
Ingrid Hilghman DNP, MSN, RN
Alexander Kleinmann, MD

Off‐label/Investigational Use

This activity does not contain information of commercial products/devices that are unlabeled for use or investigational uses of products not yet approved.


In support of improving patient care, Thomas Jefferson University is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.


Credit Designation

Physicians: This educational activity is designated for a maximum of 10.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nurses: This activity awards 10.25 contact hours.

Other Healthcare Professionals: This educational activity is designated for 10.25 AMA PRA Category 1 Credits™. Participants should claim only the credit commensurate with the extent of their participation in the activity.

Expiration Date

This educational activity expires April 19, 2022.

Available Credit

  • 10.25 AMA PRA Category 1 Credit
  • 10.25 Attendance
  • 10.25 CNE


Please login or register to take this course.

Please enter the access code that was emailed to you by the Institute of Emerging Health Professions, then click continue.

If you need the access code resent, please contact the Institute for Emerging Health Professions at (215) 503-1111.