Telehealth Facilitator Certificate Program ( January 2021)


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Telehealth – The Future of Medical Care Delivery

As healthcare strives to connect an expanding pool of patients to their health care providers, Telehealth is poised for massive growth. Telehealth broadens access to healthcare, increases efficiency while reducing costs, and enhances patient safety, quality of care, patient satisfaction, and health outcomes. As Telehealth expands and is adopted by more hospitals, there is an emerging need for trained professionals who will effectively and efficiently deliver telehealth services. Soon telehealth programs will not be able to run without a Telehealth Facilitator, however formalized training is scarce and underdeveloped. In response to this need, a Telehealth Facilitator Certificate Program was designed by the National Academic Center for Telehealth at Thomas Jefferson University.

Telehealth Facilitator – a Key Component of Telehealth Delivery

The goal of the program is to prepare you for a role in Telehealth facilitation as part of the inter-professional healthcare team by providing both Telehealth content expertise and Telehealth facilitation competencies. You will develop the skills to successfully facilitate, evaluate, and advocate for Telehealth in their departments and organizations.  

As a Telehealth Facilitator you will:

  • Facilitate conversation between patient and provider
  • Initiate the encounter, manage the interface between doctor and patient and address all technical challenges that may arise
  • Ensure a sound and successful, professional medico-legal, culturally sensitive experience for the patient


To successfully complete this activity, the required evaluation must be completed no later than Thursday, February 25,2021 . Thereafter, the evaluation will no longer be available and credits will not be issued. No refunds will be offered for failure to complete the required evaluation by the stated deadline.

Additional information
Jefferson Content Development By: 
Sidney Kimmel Medical College (SKMC)
Institute of Emerging Health Professions
Thomas Jefferson University Hospital (TJUH)
Content Areas: 
Family Medicine
Hospital Medicine
Internal Medicine
Course Format: 
Online Activity
Course summary
Available credit: 
  • 10.25 ACPE
  • 10.25 AMA PRA Category 1 Credit
  • 10.25 Attendance
  • 10.25 CNE
  • 4.00 Patient Safety
Course opens: 
Course expires: 

Preliminary Program Agenda & Learning Objectives

For more course information, please view the preliminary program agenda .



Online Course
United States

Thomas Jefferson University endorses the ACCME Standards for Commercial Support: Standards to Ensure Independence in CME Activities and the policies that supplement the Standards. All planners, faculty, authors, presenters, and content reviewers are required to disclose any relevant financial relationships with ACCME defined commercial interest entities within the past 12 months. Any conflict of interests have been resolved prior to this educational activity.

All faculty/presenters/authors at Thomas Jefferson University sponsored events are required to disclose whether or not their content contains information of commercial products/devices that are unlabeled for use or investigational uses of products not yet approved.  Product(s) is/are not included in the labeling approved by the US FDA for the treatment of disease(s). 

Such disclosures will be available prior to the start of the activity. ​Jefferson Conflict of Interest resolution process may result in changes to the program agenda.


No member of the planning committee have any conflict of interest to disclose.

Shruti Chandra MD, MEHP

Ingrid Hilghman DNP, MSN, RN

Alexander Kleinmann, MD

In support of improving patient care, Thomas Jefferson University is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Thomas Jefferson University designates this enduring materials activity for a maximum of 10.25 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Topics in this activity fall within the approved list for Pennsylvania State Requirements for Patient Safety/Risk Management credits.  Total: 4 credits.

RN participants who successfully complete this activity in its entirety will be awarded a maximum of 10.25 nursing contact hours.


The Jefferson College of Population Health is accredited by the Accreditation Council on Pharmacy Education as a provider of continuing pharmacy education.

This knowledge based program (0079-9999-17-007-H04-P) is acceptable for 10.25 hours of continuing pharmacy education credit.  Statements of Credit indicating hours/CEUs will be uploaded to CPE Monitor within 60 days following program for participants who complete this activity and submit required participant information, including evaluation, NABP # and DOB.

The American Academy of Physician Assistants accepts AMA PRA Category 1 Credit(s)™. (


Available Credit

  • 10.25 ACPE
  • 10.25 AMA PRA Category 1 Credit
  • 10.25 Attendance
  • 10.25 CNE
  • 4.00 Patient Safety


Please login or register to take this course.

In order to receive a CME certificate, CEU Certificate or Certificate of Participation for your participation, you must complete the online evaluation.  You will be able to download your certificate immediately after completion of the evaluation.

Please enter the access code that was emailed to you then click continue.

If you need the access code resent to you, please contact the Institute for Emerging Health Professions at 215-503-1111.