QIPS Leadership Development Program Session: Agility and Resilience: Human Factors, Ergonomics and System Engineering Principles for Sustained Improvement in Healthcare

January 8, 2021 to February 22, 2021


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This course provides the student with a basic knowledge of human factors design principles and the nature of human interaction with their physical work environment. The course introduces cognitive engineering, ergonomics, system design, and the nature of human performance in the workplace. The topics of agility and resilience for healthcare leaders will be explored and students will review the process, procedure and outcome of a completed quality and safety improvement project.

Successful Completion

To successfully complete this activity, the required evaluation must be completed no later than Monday, February 22, 2021. Thereafter, the evaluation will no longer be available and credits will not be issued. No refunds will be offered for failure to complete the required evaluation by the stated deadline.

Target Audience

This program is targeted to physicians, physician assistants, psychologists, nurses, and other healthcare professionals.

Learning Objectives

After completing this educational activity, learners will be able to:

  1. Relate the experience of completing a QIPS project to their individual project development.
  2. Recognize the broad and diverse discipline of Human Factors and why Human Factors science is essential to healthcare.
  3. List specific examples of how to apply Human Factors methods to quality and safety improvement plans. 
  4. Evaluate role of strengthening resilient performance in healthcare.
Additional information
Jefferson Content Development By: 
Jefferson College of Population Health
Content Areas: 
Performance or Quality Improvement
Course Format: 
Online Activity
Course summary
Available credit: 
  • 2.75 AMA PRA Category 1 Credit
  • 2.75 Attendance
  • 2.75 CNE
  • 1.00 Patient Safety
Course opens: 
Course expires: 
Event starts: 
01/08/2021 - 8:00am
Event ends: 
02/22/2021 - 5:00pm

Preliminary Program Agenda

Commercial/In-Kind Support

This educational activity has no commercial or in-kind support.

Recording and Photography Strictly Prohibited

Unauthorized recording or photography at a Jefferson-sponsored event is strictly prohibited. Individuals found violating this policy will be asked to vacate the activity. No credits or refund will be issued.

01/08/2021: Due to an unexpected personal issue with a speaker, the agenda and credit count has changed.


This activity will be a live virtual meeting.


Thomas Jefferson University endorses the ACCME Standards for Commercial Support: Standards to Ensure Independence in CME Activities and the policies that supplement the Standards. All planners, faculty, authors, presenters, and content reviewers are required to disclose any relevant financial relationships with ACCME defined commercial interest entities within the past 12 months. Any conflict of interests have been resolved prior to this educational activity.

All faculty/presenters/authors at Thomas Jefferson University sponsored events are required to disclose whether or not their content contains information of commercial products/devices that are unlabeled for use or investigational uses of products not yet approved.  Product(s) is/are not included in the labeling approved by the US FDA for the treatment of disease(s). 

Such disclosures will be available prior to the start of the activity. ​Jefferson Conflict of Interest resolution process may result in changes to the program agenda.


No member of the planning committee have any conflict of interest to disclose.
Mary Reich Cooper, MD JD-Activity Director
Ellen Guarnieri, RN, MHSA, CPHQ, FACHE
Richard Hass, PhD


The following presenters have no conflict interest to disclose.
Ellen Guarnieri, RN, MHSA, CPHQ, FACHE
Michelle Karten, MD
Oren Guttman, MD
April Smith

Off‐label/Investigational Use

This activity does not contain information of commercial products/devices that are unlabeled for use or investigational uses of products not yet approved.

Content Disclaimer

The views expressed in this activity are those of the faculty. It should not be inferred or assumed that they are expressing the views of any manufacturer of pharmaceuticals or devices, or Thomas Jefferson University, or the Joint Provider(s).

It should be noted that the recommendations made herein with regard to the use of therapeutic agents, varying disease states, and assessments of risk, are based upon a combination of clinical trials, current guidelines, and the clinical practice experience of the participating presenters. The drug selection and dosage information presented in this activity are believed to be accurate. However, participants are urged to consult all available data on products and procedures before using them in clinical practice.


In support of improving patient care, Thomas Jefferson University is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.


Physicians: The Thomas Jefferson University designates this educational activity for a maximum of 2.75 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nurses: This activity awards 2.75 nursing contact hours.

Other Healthcare Professionals: This educational activity is designated for 2.75 AMA PRA Category 1 Credits™.

Other Credit

PA Patient Safety and Risk Credit: Content in this educational activity qualifies for 1.0 PA patient safety and risk credit. Qualifying session:

  • Enhancing Detection of Depression in Adolescents: Widespread Adoption of PHQ-9 Screening in Community Based Pediatric Practices

Available Credit

  • 2.75 AMA PRA Category 1 Credit
  • 2.75 Attendance
  • 2.75 CNE
  • 1.00 Patient Safety


Please login or register to take this course.


For more information and to register for this course, visit the Jefferson College of Population Health web page