QIPS: Embracing High Reliability to Build Our New Normal


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We often hear that the pandemic has created a “new normal” for healthcare teams and leaders. In this three-part Series we will reflect on the leadership skills, activities and behaviors that created success during the pandemic, focusing specifically on the lessons learned that should be carried into the future to create happier, healthier teams and better experiences for patients. The series will explore topics such as psychological safety, burnout, resilience, and accountability as key tenets of High Reliability culture. Expert faculty and participants will reflect together on multiple case studies and experiences to examine the individual, team and organizational interventions that create the greatest impact.

Successful Completion

To successfully complete this activity, the required evaluation must be completed no later than Sunday, August 1, 2021. Thereafter, the evaluation will no longer be available and credits will not be issued. No refunds will be offered for failure to complete the required evaluation by the stated deadline.

Target Audience

This is an interdisciplinary educational activity designed for all healthcare providers and healthcare professionals.

Learning Objectives

Following each webinar, learners will be able to:

Webinar 1: Psychological Safety & Personal

  • Introduce the Framework for High Reliability Healthcare.
  • Define Psychological Safety & Personal Accountability in the context of High Reliability.
  • Identify successful and unsuccessful approaches to improving Psychological Safety.
  • Use effective leadership skills, behaviors and activities for practical implementation.

Webinar 2: Increasing Resilience & Reducing Burnout

  • Define Resilience, Personal Burnout and Team Burnout.
  • Explore the role of Visual Management Systems in daily operations.
  • Identify the leadership skills, behaviors and activities required to effectively use Visual Management Systems.

Webinar 3: What Should We Stop & What Should We Continue

  • Discuss lessons learned after reviewing the Framework for High Reliability Healthcare.
  • Identify personalized takeaways to support individual leadership practice in the future, including skills, behaviors and activities.
  • Explain leadership practices that should be discontinued.
Additional information
Jefferson Content Development By: 
Jefferson College of Population Health
Content Areas: 
Performance or Quality Improvement
Course Format: 
Live Webinar
Course summary
Available credit: 
  • 3.25 AMA PRA Category 1 Credit
  • 3.25 Attendance
  • 3.25 CNE
Course opens: 
Course expires: 

Joint Providership

This educational activity is jointly provided by Thomas Jefferson University, College of Population Health and Safe and Reliable Healthcare.

Commercial/In-Kind Support

This educational activity received no commercial or in-kind support.

Online Meeting

This educational activity will be held via zoom. Information for accessing the activity will be sent via email.


Conflict of interest

Thomas Jefferson University endorses the Standards for Integrity and Independence in Accredited Continuing Education and the policies that supplement the Standards.

All planners, faculty, and others in control of educational content are required to disclose any relevant financial relationships with ACCME defined ineligible companies within the past 24 months. Any conflicts of interests have been mitigated prior to this educational activity.

All faculty/presenters/authors at Thomas Jefferson University sponsored events are required to disclose whether or not their content contains information of commercial products/devices that are unlabeled for use or investigational uses of products not yet approved.  Product(s) is/are not included in the labeling approved by the U.S. FDA for the treatment of disease(s).

Such disclosures will be available prior to the start of the activity. ​Jefferson conflict of interest mitigation process may result in changes to the program agenda.

Exception: According to the Standards, it is not required to identify, mitigate, or disclose relevant financial relationships for any of the following activities:

  1. Accredited education that is non-clinical, such as leadership or communication skills training.
  2. Accredited education where the learner group is in control of content, such as a spontaneous case conversation among peers.
  3. Accredited self-directed education where the learner controls their educational goals and reports on changes that resulted, such as learning from teaching, remediation, or a personal development plan.

Planning Committee

Mary Reich Cooper, MD JD-Activity Director
Ellen Guarnieri, RN, MHSA, CPHQ, FACHE
Richard Hass, PhD
Alexis Skoufalos, ED
Melissa Horowitz


Allan Frankel, MD
Amelia Brooks. MSc 

Off‐label/Investigational Use

This activity does not contain information of commercial products/devices that are unlabeled for use or investigational uses of products not yet approved.

Content Disclaimer

The views expressed in this activity are those of the faculty. It should not be inferred or assumed that they are expressing the views of any manufacturer of pharmaceuticals or devices or Thomas Jefferson University.

It should be noted that the recommendations made herein with regard to the use of therapeutic agents, varying disease states, and assessments of risk, are based upon a combination of clinical trials, current guidelines, and the clinical practice experience of the participating presenters. The drug selection and dosage information presented in this activity are believed to be accurate. However, participants are urged to consult all available data on products and procedures before using them in clinical practice.


https://jointaccreditation.org/sites/default/files/JointlyAccreditedProviderTM_0.pngIn support of improving patient care, this activity has been planned and implemented by Thomas Jefferson University and Safe and Reliable Healthcare is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.


Credit Designation

Physicians: This educational activity is designated for a maximum of 3.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nurses: This activity awards 3.25 nursing contact hours.

Other Healthcare Professionals: This educational activity is designated for 3.25 AMA PRA Category 1 Credits™. Participants should claim only the credit commensurate with the extent of their participation in the activity.

Credit count includes .25 credit for completion of the required online evaluation.

Individual Webinar Credit Count

Each webinar offers 1.0 credit for physicians, nurses, and other healthcare professionals.

Available Credit

  • 3.25 AMA PRA Category 1 Credit
  • 3.25 Attendance
  • 3.25 CNE


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