Population Health: Operational Excellence Boot Camp

January 28, 2021 to January 29, 2021


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This interactive 2-day program is designed for clinical and operational leaders responsible for service delivery at their healthcare organizations: physicians, nurses, therapists, healthcare administrators, service line leaders, health IT specialists/ analysts, integrated delivery system administrators, and others.

The first day lays a foundation for OPX strategies and tools. Through discussions and small group exercises, participants will learn the ‘hard’ skills essential in issue identification and assessment as well as quality and process improvement.  Day two expands on the OPX improvement strategies by focusing on the ‘soft’ skills required to facilitate rapid improvements through teams. This includes building a robust change management strategy, optimizing team performance, and identifying ways to augment their personal leadership style.   

Upon completion of the 2-day Academy, participants will have the opportunity for mentored conversations with key faculty to review and discuss specific improvement projects/ initiatives they are working on.

  • Day 1: Overview and application of core OPX improvement strategies and tools
  • Day 2: Driving Change- tools, strategies, and techniques to build high-performing teams, facilitate change, and become an effective leader

To register for this event, visit Jefferson College of Population Health.

Successful Completion

To successfully complete this activity, the required evaluation must be completed no later than Monday, March 15, 2021. Thereafter, the evaluation will no longer be available and credits will not be issued. No refunds will be offered for failure to complete the required evaluation by the stated deadline.

Target Audience

This program is targeted to physicians, nurses, therapists, healthcare administrators, service line leaders, health IT specialists/analysts, integrated delivery system administrators, and others.

Learning Objectives

After completing this educational activity, learners will be able to:

  • Develop a strategic, systematic approach for evaluating and addressing operational opportunities for improvement into your care setting
  • Identify how to integrate quality, safety, and transformation/ change management tools to promote efficiency
  • Develop approach for strategic execution of high priority opportunities
  • Identify key examples of Leadership Character and Styles to develop high performing teams
  • Evaluate change leadership tools to ensure sustainability of change initiatives.
Additional information
Jefferson Content Development By: 
Jefferson College of Population Health
Content Areas: 
Performance or Quality Improvement
Course Format: 
Online Activity
Course summary
Available credit: 
  • 11.50 AMA PRA Category 1 Credit
  • 11.50 Attendance
  • 11.50 CNE
  • 4.00 Patient Safety
Course opens: 
Course expires: 
Event starts: 
01/28/2021 - 10:00am
Event ends: 
01/29/2021 - 5:00pm

Preliminary Program Agenda

Commercial/In-Kind Support

This educational activity has no commercial or in-kind support.

Recording and Photography Strictly Prohibited

Unauthorized recording or photography at a Jefferson-sponsored event is strictly prohibited. Individuals found violating this policy will be asked to vacate the activity. No credits or refund will be issued.


This activity will be a live virtual meeting.


Thomas Jefferson University endorses the ACCME Standards for Commercial Support: Standards to Ensure Independence in CME Activities and the policies that supplement the Standards. All planners, faculty, authors, presenters, and content reviewers are required to disclose any relevant financial relationships with ACCME defined commercial interest entities within the past 12 months. Any conflict of interests have been resolved prior to this educational activity.

All faculty/presenters/authors at Thomas Jefferson University sponsored events are required to disclose whether or not their content contains information of commercial products/devices that are unlabeled for use or investigational uses of products not yet approved.  Product(s) is/are not included in the labeling approved by the US FDA for the treatment of disease(s). 

Such disclosures will be available prior to the start of the activity. ​Jefferson Conflict of Interest resolution process may result in changes to the program agenda.


No member of the planning committee have any conflict of interest to disclose.
Dennis Delisle, ScD, FACHE-Activity Director
Mary Reich Cooper, MD JD
Ellen Guarnieri, RN, MHSA, CPHQ, FACHE
Shane Flickenger, MHA
Vittorio Maio, PharmD, MS, MPHH
Melissa Horowitz


The following presenters have no conflict interest to disclose.
Dennis Delisle, ScD
Shane Flickinger, MHA
Andrew Wierzbieniec, MHSA
Brian Glynn, MSHQS, RRT
Michael Anderson, MSIS
Cassandra Wright, MBA
Claudia Gregor, MEd

Off‐label/Investigational Use

This activity does not contain information of commercial products/devices that are unlabeled for use or investigational uses of products not yet approved.

Content Disclaimer

The views expressed in this activity are those of the faculty. It should not be inferred or assumed that they are expressing the views of any manufacturer of pharmaceuticals or devices, or Thomas Jefferson University, or the Joint Provider(s).

It should be noted that the recommendations made herein with regard to the use of therapeutic agents, varying disease states, and assessments of risk, are based upon a combination of clinical trials, current guidelines, and the clinical practice experience of the participating presenters. The drug selection and dosage information presented in this activity are believed to be accurate. However, participants are urged to consult all available data on products and procedures before using them in clinical practice.


In support of improving patient care, Thomas Jefferson University is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.



Physicians: The Thomas Jefferson University designates this educational activity for a maximum of 11.50 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nurses: This activity awards 11.50 nursing contact hours.

Pharmacists: This knowledge-based continuing education activity is designated for 11.50 contact hours of continuing education credit.  #JA4008236-0000-21-003-L04-P

Credits will be uploaded to CPE Monitor within 60 days following the completion of this activity.

This statement contains information provided to NABP from the Accreditation Council for Pharmacy Education (ACPE) via CPE Monitor®. ACPE policy states paper and/or electronic statements of credit may no longer be distributed directly to learners as proof of ACPE credit. The official record of credit may be located in the learner’s e-profile in CPE Monitor®.

Other Healthcare Professionals: This educational activity is designated for 11.50 AMA PRA Category 1 Credits™.

Other Credit

PA Patient Safety and Risk Credit: Content in this educational activity qualifies for 4.0 PA patient safety and risk credit. Qualifying sessions:

  • Principles of Lean
  • Lean Fundamentals
  • Optimizing Team Performance

Credit calculation includes .25 credit for completion of required evaluation. Learners may claim one time for entire activity.

Available Credit

  • 11.50 AMA PRA Category 1 Credit
  • 11.50 Attendance
  • 11.50 CNE
  • 4.00 Patient Safety


Please login or register to take this course.


For more information and to register for this course, visit the Jefferson College of Population Health web page